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Shipping & Returns

RETURN POLICY Please Note: PLEASE MAKE SURE WHAT YOU ARE ORDERING IS WHAT YOU NEED/WANT BEFORE YOU PURCHASE. ALL SALES ARE FINAL. Some remotes and alarm products get discontinued or have style changes but can be replaced with newer/current versions that look different, but function and perform the same as the original. We reserve the right to substitute a discontinued item for a newer version without your consent; however in most cases we will notify you of the change before shipping. If the item you have ordered is not satisfactory, contact us within the 30-day warranty period and we will replace the item for you or issue a refund upon return of the item. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check. Buyer is responsible for all return shipping charges unless we sent the wrong item. A substituted item does not constitute a "wrong item sent" and will incur a restocking fee if returned. Continue to read for more information on restocking fees. 1. You must submit the RA Request by email or call our Customer Service department to be issued a Return Authorization (RA) number. If you are returning because you are unable to program the remote, you must first work with our Tech Support department and put forth good effort to get your remote programmed before being issued an RA number. 2. There must be no more than thirty days between the original receiving date and the date we receive the RA request for a refund. RMA requests for warranty replacements must be received within 1 year of the original ship date. 3. Unless an item is being returned for a defect, product must be complete and in resalable condition. We will test all products, and credit may be denied if the product is not working and you have not written us a note explaining the circumstances. 4. All returns must be accompanied by a copy of your invoice and an RA Number must be clearly marked on the package. If you lost your invoice we can fax or email a copy to you. Please call and ask. 5. Returns that have been improperly packaged and are damaged during return shipment will be denied for credit. Please make sure that your product is well padded on all sides and insurance is highly recommended. 6. Returns which have been excessively used or damaged by the customer or which are clearly over the thirty day limit will also be denied for credit. Further, the product may be returned to the customer at the customer's expense. 7. Refunds are for the price of the product only. A credit will not include the original shipping cost. We do not reimburse your return shipping under any circumstances nor do we pay for the shipping back to you for exchanges unless we shipped the wrong item. We apologize for this inconvenience. Autofob, LLC is not responsible for any losses in the mail while returning merchandise. 8. No refunds on Tech Support. Owners' guides and installation guides that are sent by email are considered tech support and will not be refunded. 9. Defective merchandise will be replaced or refunded at the discretion of the management. Procedure for obtaining an RA number (Return Authorization): Before returning any item(s), you must obtain a return authorization (RA) number. RA numbers are valid for fourteen (14) days from their original date of issue. All returned items must be returned properly packaged to avoid damage in shipping, and the RA number must be included on the outside of package. Items sent back without an RA may be refused or returned to Buyer at their expense. NO EXCEPTIONS. To obtain an RA number, call 1-407-870-8880 Mon-Thurs between 10am and 2pm Eastern Time and 10am - 6pm on Fridays, or send an email to support@autofob.com How to Return a Product: You must write the return authorization number clearly on the outside of the package below the return address. Include a copy of your invoice with the RA number and a brief explanation written on the invoice. Please use proper padding and protection when sending the product back. You are responsible for any damage incurred during shipment. For your protection, return the product via a shipping method which offers tracking and/or insurance. Retain the UPS tracking number or Post Office receipt until you receive a credit, a refund, or replacement. We process refunds once a week, usually on Mondays. If your order was received on after the refunds have been completed for the week then you will have to wait for the following week for your refund to be completed. Send your return to: Autofob, LLC Attn: Return Department 1673 Ann Dr. Kissimmee, Fl. 34758 NOTE: Autofob, LLC will not be responsible for items lost in transit - either shipped by us or shipped to us. We do have tracking on shipments but it does not guarantee delivery. RESTOCKING FEES If you return a remote transmitter without first calling and working with OUR technical support you will be charged a 50% restocking fee! NO EXCEPTIONS! If you return a remote because it does not look like your original remote, even though it is a compatible replacement, you will be charged a 50% restocking fee, NO EXCEPTIONS! If you return a remote because you think it is too much trouble to try and program and are not willing to put forth a good effort to program, you will be charged a 50% restocking fee, NO EXCEPTIONS! SPECIAL ORDER ITEMS If the item you ordered is a special order there will be a 100% restocking fee, which basically means SPECIAL ORDER ITEMS ARE NON-RETURNABLE. Special order items are usually the higher priced 2 way remotes and very rare and hard to find remotes that we do not stock, but only order as the customer orders. In most cases we are unable to return them to our distributor in the event we get the item back. Special order items are tested to be in perfect working order before we ship. We will notify you if an item is special order and you will be given the chance to cancel your order if you desire before we charge your card and order the item for you. EXCHANGES If you ordered the wrong remote/product and we are not at fault there will be a $9.95 charge for reshipping which also covers the cost of the return label for sending the wrong item back. If we are at fault for sending the wrong item there will be no extra charges for shipping to you or return of the incorrect item. ALL OTHER PRODUCT RETURNS All other products to include alarms, remote starts, key-less entry systems, sensors, alarm accessories HID headlight kits, LED lights and all other accessories unless other wise stated MUST BE RETURNED IN ORIGINAL PACKAGING, NEVER INSTALLED, IN BRAND NEW SELLABLE CONDITION AND WILL BE CHARGED A 50% RESTOCKING FEE. ANY PRODUCT RETURNED THAT IS MISSING ITEMS, WIRING HARNESSES CUT, OR ANY DAMAGE WHAT SO EVER TO THE PRODUCT OR PACKAGING WILL BE DENIED A REFUND AND RETURNED TO YOU AT YOUR EXPENSE. Transponder Bypass and Data Bus Modules ARE NON RETURNABLE. These modules if installed incorrectly can be easily damaged therefore we can not allow them to be returned. Transponder Bypass and Data Bus Modules are only for remote start and alarm installation and will not fix your transponder system in your vehicle if it is defective. If you are not familiar with alarm and remote start installation, it is highly recommended you have your products professionally installed. We assume no liability for improper installation of any product we sell. ORDER CANCELLATION If you decide to cancel an order after we have already charged your credit but have not shipped yet, you will be charged a 20% cancellation fee. If you cancel your order after we have shipped your order, you will be responsible for return shipping and subject to a 50% restocking fee. IMPORTANT INFORMATION ABOUT OLDER FIXED CODE REMOTES It is your responsibility to always have a duplicate or spare remote as in some instances you will receive a replacement transmitter that will have to learn the code from a working remote. If that working remote is not available you may render the system useless. Example: at the time you purchase our replacement remote you had a working remote. Months later you loose the original, but you still have the remote you purchased from us. Then this remote gets damage or gets lost. Now you are left we no transmitter to teach its code to the new remote. If your system is capable of learning the code from the new transmitter you will receive instructions. REMEMBER, IT'S ALWAYS A GOOD IDEA TO HAVE A SPARE REMOTE.
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